Product Recall Preparedness
Our three-step approach has been developed to ensure your organisation is ready to respond should a product recall occur:
Product Recall
Management Services
RQA Group are the leading provider of product recall services which includes:
- Product Recall Preparedness : Planning, Training & Testing
- Live Product Recall Management
Our team of leading product recall and crisis management experts have extensive experience in managing and advising on over 1,500 product recall incidents across many industries, as well as supporting insurers and law firms.
Product Recall Preparedness
Our three-step approach has been developed to give you a tailored blueprint to follow should a product recall occur in your organisation:
Whether you need to create a product recall plan from scratch or would like us to review your existing plans, RQA can help.
Once the product recall plan is prepared, we provide training modules that cover every aspect of product recalls from the latest legislation through to managing media attention.
The next step is to put your plans and team to the test with a challenging, realistic scenario through a mock product recall simulation.
Product Recall Plan Development or Review
Our consultants will work with your team to provide:
- An overview of the product recall planning process
- A breakdown of the key product recall planning elements
- Initial draft sections of the product recall plan
- A final worked up plan
Alternatively, RQA can carry out a desk top review of your existing product recall plans and provide a report highlighting recommendations for further development based upon best practice.
Product Recall Training
Our market leading training covers:
- The most up-to-date legislation
- Recall techniques
- Risk assessment process
- Recall case studies
- Media attention
- Recall Data
- Costs
- Mini-simulation exercise
For those in the food and drink industry, our courses also help to ensure your compliance with specific clauses of the BRC Global Standard for Food Safety
Mock Recalls and Product Recall Simulations
We design custom scenarios using insights from over 1500 real incidents to comprehensively challenge your team and recall plans. Our experts will guide your team through a range of scenarios, including customer complaints, media inquiries, and authority communication.
We will asses and provide practical advice on your:
- Recall plan
- Traceability
- Escalation process
- Team dynamics and communication strategies
- Decision-making processes
It is a requirement of the BRC and other retailer standards that you undergo a product recall simulation each year.
This approach to product recall preparedness helps you mitigate the potential brand damaging impact a recall can have. A well-handled product incident can help improve your brand image, whereas a poorly handled recall could affect share price and even ultimately result in the closure of a business.
Live Product Recall Management
If you have a live product recall incident, we offer a Product Recall Management Service and have supported in over 1500 actual product recalls. We can help you manage your recall end-to-end or we have individual modules to help get your business back on track.
Live Product Recall Management
If you have a live product recall incident, we offer a Product Recall Management Service and have supported in over 1500 actual product recalls. We can help you manage your recall end-to-end or we have individual modules to help get your business back on track.
Live Product Recall Management
If you have a live product recall incident, we offer a Product Recall Management Service and have supported in over 1500 actual product recalls. We can help you manage your recall end-to-end or we have individual modules to help get your business back on track.
Risk Assessment
Our consultant will evaluate the risk to a consumer and work out the steps that might lead to injury.
Replacement Programme
If you do need to get your product or component part back, RQA can assist you to make consumers aware who have bought the product or faulty part involved in the replacement programme.
Storage & Destruction
RQA can organise storage and warehousing around the world for replacement parts or faulty parts that are sent back.
“We have worked with the RQA Group for the past year now and throughout this time, have been able to deliver a complete overhaul to the structure of our Business Continuity Management documentation for our Global portfolio. With Business Impact Analysis, Crisis and Recovery Plans now complete, we have begun working on Simulation exercises to put our plans to the test. The exercises that we have completed to date are professionally run to a high standard and provide great value to our staff and organisation.”
Sarah Jeffrey,
Group Health, Safety and Property Compliance Manager
Charles Taylor Plc
“Service to our insureds has improved considerably since we have partnered with RQA as our product recall crisis consultant. Immediate and efficient responses are a great comfort to companies in crisis and our partners at RQA provide our insureds exactly that!”
Louis Lubrano,
President,
Berkley Global Product Recall
Other relevant services
RQA Group specialise in crisis management and offer a comprehensive and customised service throughout the whole process.
RQA Group can assist you with all aspects of business continuity, from creating a new Business Continuity Plan, assisting in understanding your risk profile and more.
RQA Group can assist you with all aspects of business continuity, from creating a new Business Continuity Plan, assisting in understanding your risk profile and more.
Other relevant services
RQA Group specialise in crisis management and offer a comprehensive and customised service throughout the whole process.
RQA Group can assist you with all aspects of business continuity, from creating a new Business Continuity Plan, assisting in understanding your risk profile and more.
RQA Group can assist you with all aspects of business continuity, from creating a new Business Continuity Plan, assisting in understanding your risk profile and more.
How can we help?
We have specialist skills in a variety of sector and industries, contact us to see how we can help you.
